Privacy Policy Planet77 – Your Personal Data Protection

1Information We Collect

Planet77 collects your personal information only when necessary and for legitimate purposes. We do not collect more than what is required. The following are the categories of information we may collect:

1.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and your chosen password.
• Identity Verification (KYC) Information: A copy of your identity document (MyKad), passport or driving licence, and proof of residential address such as a utility bill or recent bank statement.
• Financial Information: Bank account number, bank name, and digital wallet details used for deposits and withdrawals.
• Support Communications: Records of your conversations with the planet77 customer support team, including emails, live chat, and help tickets.

1.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and browser language.
• Activity data: Pages visited, games played, session duration, betting records, and transaction history.
• Device data: Unique device identifier (device ID), device model, and the application version in use.
• Approximate location data: Country or region based on IP address, for compliance and geo-restriction purposes.

2How We Use Your Data

All information collected is used solely for legitimate, relevant purposes and does not exceed what is necessary. Planet77 uses your data for the following purposes:

• Account management: Creating and managing your account, verifying your identity, and processing financial transactions accurately and securely.
• Service delivery: Enabling you to access all games, promotions, and planet77 platform features that you are eligible to use.
• Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorized access, and protecting the integrity of the platform from misuse.
• Legal Compliance: Complying with legal obligations related to AML (Anti-Money Laundering), KYC, and reporting requirements to the relevant authorities.
• Service Communications: Sending important notifications regarding your account, policy updates, security information, and responses to support inquiries.
• Marketing (with consent): Sending promotional offers, exclusive bonuses, and the latest news — only where you have given explicit consent to receive marketing communications.
• Platform Improvements: Analyzing usage patterns on an aggregated and anonymized basis to improve platform performance, user experience, and new features.

3Personal Information Sharing

Planet77 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:

• Trusted Service Providers: We work with selected third parties who help us operate the platform, including payment gateway providers, identity verification service providers, and cloud service providers. All such parties are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
• Legal Requirements: We may disclose your information to government authorities or regulatory bodies if required by law, court order, or valid legal process.
• Protection of interests: In cases of suspected fraud, money laundering, or serious security threats, we may share necessary information with the relevant authorities.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity — however, you will be notified in advance and your rights will remain protected.

4Data Security

Protecting your data is our highest priority. Planet77 implements a range of technical and organizational security measures to ensure your information is protected at all times:

• Data encryption in transit: All communications between your browser and planet77's servers are protected with TLS 1.3 protocol and 256-bit SSL encryption. Your address bar will display a padlock icon to confirm a secure connection.
• Data encryption at rest: Sensitive information such as financial details and KYC documents is stored in encrypted format using AES-256 within our protected database.
• Layered Access Controls: Only staff with explicit, role-based authorisation may access user data. All access is logged and audited regularly.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all user accounts as an additional layer of protection against unauthorized access.
• Periodic security testing: Our security team conducts regular penetration testing and security audits to identify and patch any system vulnerabilities.
• 24/7 Threat Monitoring: Our intrusion detection and prevention system (IDS/IPS) operates around the clock to detect and respond to security threats in real time.

5Data Retention Period & Deletion

Planet77 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law:

• Active account data: Retained for the duration that your account remains active on the planet77 platform.
• Data after account closure: In accordance with AML and PDPA legal requirements, we retain transaction records and KYC documents for a minimum of 7 years after account closure.
• Support communication data: Support conversation records are retained for 3 years for reference and dispute resolution.
• Technical log data: Activity logs and technical data are retained for 90 days for security and fraud detection purposes.

Once the retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked back to your identity. You may request early deletion of specific data by contacting our team, subject to mandatory legal retention requirements.

6Your Rights as a User

As a planet77 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA provisions:

7Cookie Policy

The planet77 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform to help us continuously improve the overall user experience.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to provide a more personalized experience.
• Analytics Cookies: Used by third-party analytics tools (within a controlled environment) to understand usage patterns in an aggregated and anonymous manner.

Managing Your Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the planet77 platform. Cookie settings can be managed under Settings > Privacy in most modern browsers.

8Child Protection

The planet77 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect any personal information from minors.

Should we discover that personal information has been collected from an individual under 18 years of age without proper age verification, we will take immediate action to delete that information and close the account in question.

If you are a parent or guardian and believe your child has registered on our platform without consent, please contact our support team immediately and we will address the matter with the utmost priority.

9 Privacy Policy Amendment

Planet77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant operational reasons.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the main page of the platform for at least 14 days after any significant amendment.
• Sending email notifications to registered users where such amendments materially affect your rights or privacy.

Your continued use of the planet77 platform after the effective date of any such amendments will be deemed as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels: