Terms and Conditions Planet77 – A Complete Guide for Players

1Introduction & Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and Planet77 ("Platform", "We", "Company"). This document governs all aspects of your use of the planet77 platform, including Live Casino, Sports Betting, bingo, slots, and all other games available on our website and mobile app.

By completing the account registration process, making your first deposit, or simply browsing the planet77 platform, you confirm that you have read, understood, and agreed to be bound by all terms contained herein, including Privacy Policy and Responsible Gaming Policy ours, which form part of this agreement.

2Member Eligibility & Registration

To register and use planet77 services, you must meet the following eligibility requirements:

• Minimum age 18 — We maintain a zero-tolerance policy on underage gambling. planet77 reserves the right to request age verification documents at any time.
• Individual persons — A planet77 account may only be registered under the name of a real individual. Registration under a company name, organisation, or third party is strictly prohibited.
• One account per individual only — Each individual is permitted to hold only one active account. Any attempt to open a second or multiple accounts will result in all related accounts being closed and balances forfeited.
• Accurate and truthful information — All information provided during registration must be complete, accurate, and current. Providing false information is a serious breach of these terms.
• Identity verification (KYC) — planet77 conducts a Know Your Customer (KYC) process that requires you to submit valid identification documents such as an identity card, passport, or driving licence before your first withdrawal is processed.

Planet77 reserves the right to decline any registration application without providing a reason. The platform's decision is final in all matters relating to membership eligibility.

3Account Management

As a planet77 account holder, you are fully responsible for the security and all activity that occurs within your account. This includes the following:

• Password confidentiality — Never share your password, login credentials, or account details with anyone, including family members.
• Log out after each session — Always log out of your account when you are done playing, especially when using a shared device.
• Two-factor authentication (2FA) — We encourage you to enable two-factor authentication for an added layer of security to protect your account.
• Reporting suspicious activity — If you suspect your account has been accessed without authorisation, contact the planet77 support team immediately.
• Update information — Keep your personal information up to date at all times. Any changes to your name, address, or banking details must be reported to the platform within 14 days.

Planet77 shall not be held liable for any losses arising from your failure to maintain the security of your own account. However, our team is always ready to assist in cases of fraud or hacking attempts.

4Deposit & Withdrawal

4.1 Deposit

• The minimum deposit is RM10 per transaction.
• Accepted deposit methods include DuitNow, instant bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), Touch 'n Go eWallet, GrabPay, and cryptocurrency.
• All deposits are processed instantly or within five minutes depending on the selected payment method.
• Deposits may only be made using an account or wallet registered in your own name. Third-party deposits will not be accepted and will be returned.
• Planet77 does not charge any deposit processing fees. However, your bank or wallet provider may apply their own charges.

4.2 Withdrawal

• Minimum withdrawal is RM50 per transaction.
• Withdrawal requests are processed within one to three business days, with most requests processed within 24 hours.
• Full identity verification (KYC) is mandatory before your first withdrawal can be processed. This includes submitting a valid proof of identity and proof of address.
• Withdrawals will be credited to the same bank account or wallet used for the deposit, as an anti-money laundering safeguard.
• Planet77 reserves the right to hold or reject withdrawal requests if there is suspected fraudulent activity or if KYC requirements have not been fully satisfied.

5Bonus & Promotions

Planet77 offers a wide range of attractive bonuses and promotions for new and loyal members. All bonuses are subject to the following conditions:

• Wagering requirement — Each bonus carries specific wagering requirements that must be met before any bonus wins can be withdrawn. The wagering conditions for each promotion are stated explicitly on the relevant promotions page.
• Bonus validity period — Each bonus has a specific validity period. Bonuses that are not used within the stipulated period will expire automatically.
• Betting limits while bonus is active — While a bonus is active, the maximum bet per round or match is RM50 unless otherwise stated in the promotion terms.
• Eligible games — Not all games contribute equally to wagering requirements. Table games and Live Casino typically contribute at a lower rate compared to video slots.
• One bonus at a time — Players may not claim two or more bonuses simultaneously unless the relevant promotion explicitly permits it.
• Bonus abuse prohibition — Any attempt to abuse the bonus system, including opening multiple accounts or colluding with other players to meet wagering requirements, will result in all bonuses being forfeited and the account closed.

6Game Rules

All games on the planet77 platform operate in accordance with the rules established by the game providers and the platform. The following apply to all game categories:

• Random Number Generator (RNG) — All slot games and electronic table games use an RNG that has been audited and certified by internationally accredited independent testing bodies. Every outcome is entirely random and cannot be manipulated.
• Game results are final — Absent any obvious technical error, all settled game outcomes are final and non-disputable.
• Technical errors — In the event of a technical disruption, internet disconnection, or system failure during an active game, the affected round may be voided and the bet amount refunded. Wins that were unsettled at the time of the disruption will not be paid out.
• Betting limits — Each game has set minimum and maximum bet limits. Players must comply with these limits at all times.
• Live Casino — For Live Casino games, outcomes delivered by the live dealer are final. Any disputes relating to live game results will be reviewed using video recordings.

7Liability Limit

Planet77 provides this platform on an "as-is" basis and makes no guarantees regarding continuous availability, error-free operation, or fitness for any particular purpose. The Company shall not be liable for:

• Financial losses incurred as a result of wagering activity on our platform;
• Service disruptions caused by system maintenance, technical updates, or circumstances beyond our control such as natural disasters and internet infrastructure outages;
• Any indirect, incidental, or consequential losses arising from use of the platform;
• Acts or omissions of third parties, including payment service providers and game providers.

In all circumstances, planet77's maximum liability to any player shall not exceed the net deposit amount made by that player within the 30 days preceding the relevant incident.

8Player Conduct

Planet77 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. The following behaviours are strictly prohibited and may result in immediate account closure:

• Use of automated software, bots, or any unauthorised method to gain an unfair advantage in games;
• Collusion or cooperation with other players to defraud the system or other players;
• Attempts at money laundering or using the platform for illegal purposes;
• Abuse of the bonus system, including opening multiple accounts to claim new bonuses;
• Use of abusive, threatening, or offensive language when communicating with our support team or other players;
• Any form of identity fraud or impersonating another individual.

9Account Closure & Suspension

Planet77 reserves the right to suspend or close any player's account at any time for the following reasons:

• Violation of any terms in this document;
• Suspected fraudulent activity, money laundering, or unlawful behaviour;
• Failure to submit required KYC documents within the specified timeframe;
• Self-suspension requests initiated by the player through the responsible gaming programme.

Players may request account closure at any time by contacting our support team. Any remaining balance will be returned once all KYC requirements are met and there are no pending wagers.

For self-exclusion or game limit options, please visit the Responsible Gaming ours.

10Terms Amendment & Applicable Law

Planet77 reserves the right to modify, amend, or replace any part of these terms and conditions at any time. Significant changes will be communicated to registered members via email or in-platform notification at least seven days before taking effect.

Continued use of the planet77 platform after any amended terms take effect will be deemed as your acceptance of those changes. If you disagree with the changes, you have the right to close your account before the new terms come into effect.

These terms and conditions are governed by the applicable laws of the jurisdiction in which planet77 operates. Any dispute arising from or in connection with this agreement shall be resolved through a mutually agreed arbitration process before being brought before any legal forum.